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How much is UK delivery?
- Free Express Shipping on orders over £40
- Under £20 - Express shipping 2-5 working days - £2.50
- Under £20 - Express tracked shipping 1-3 working days - £3.95
- Over £20 - Express tracked shipping 1-3 days - 5.95Orders placed Monday - Friday will be posted within 2 working days. If received before 1pm, most items will leave that day. If you need something in a rush, please contact me and i will do all i can to accommodate your needs.Orders received over the weekend or Bank holiday will be posted on the next working day.FOR INTERNATIONAL DELIVERY ENQUIRIES, PLEASE CONTACT MISGRACEFULJEWELS@GMAIL.COM
Has my item been dispatched?
- When we dispatch your email a shipping confirmation will be sent to you via email, this will quote what item(s) have been shipped and a tracking number if applicable.
How do I return an item?
- If your item has been delivered faulty or damaged, please contact Misgracefuljewels@gmail.com within 7 days of ordering and I will send you a replacement free of charge or refund you.
- If you would like to exchange an item, you may do so within 14 days of your order by contacting Misgracefuljewels@gmail.com We cannot refund postage costs on item exchanges. Items must be returned in the condition they were received in order for your refund to be processed. New items will be sent free of charge.
- If you are not happy with a product, simply contact Misgracefuljewels@gmail.com and return the item to me within 14 days of order for a full refund or exchange. Please note delivery charges are non refundable, and the cost of returning the item is your responsibility.
- You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.
- We cannot accept returns or exchanges on earrings, for hygiene reasons.